When new patients are looking for a clinic, one of the first things they do is check your online reviews. Patients are looking for a clinic that provides a great experience and outstanding service. At Xcare, we understand the importance of promoting the excellent treatment your clinic provides while effectively managing your reputation online.

When using Xcare, you are able to collect reviews on Google, RateMDs, Facebook and more, giving your patients the option to easily share their positive experience with others. Within our system, you can customize the review request message that is sent to your patients to ensure your branding remains intact. When a patient receives a review request, they will be asked a few simple survey questions to see how their experience was. If their experience passes the threshold you set (on a scale from 1 to 5), then the patient will be redirected to the platform of your choice (Google, RateMDs, etc.) so that their review can be published online. If the system detects that the patient has had a negative experience, their survey answers will be automatically sent directly to you for review rather than allowing the patient to post their
review on your public profiles. This way, your online reputation can be managed efficiently and you can reflect on and address any negative feedback from patients to help make it right for them in an offline setting.

Moreover, you can choose to send specific review requests based on procedure codes while having the flexibility to pick and choose whether or not you want to send some requests manually or automate the entire process. In terms of timing, our system is smart enough to send review requests when patients are most likely to engage ensuring you receive more great online ratings.

The best part is, this whole review process flow is handled automatically for you. Xcare will even provide you with reports to show you how many review requests were sent, what the feedback was and more. This allows you to truly manage your online reputation within minutes and understand where your clinic is performing well and where you may need to optimize further.

Interested in learning more about how Xcare can benefit your clinic? Schedule your free demo
today by clicking here.